Refund policy

Reports and refunds:

We want to meet your expectations to the fullest. This is why we value your satisfaction when buying any of our products or services.

If you received a balloon In poor condition, we appreciate contact immediately and have a photograph at hand.

Because the vast majority of our products are short -life or perishable (depending on each type of balloon or floral arrangement), our substitution and refund policy establishes that any damage in your order must be reported immediately or in the next 2 calendar days, otherwise, it would not apply.

We strive to give detailed description of the specifications of each balloon and its approximate duration floating.

For the acquired products to be eligible for substitution or reimbursement, they must be under the same conditions that you received (in their original packaging, if applied). If any fragile product arrived in poor condition, we will replace it. Remember that in most cases the distributors send to our office photographs of our deliveries for quality controls.

The balloons, Like the flowers we sell, they are fragile products, which is why you must be best care so that they do not suffer damage and explode or deflate.

If you are dissatisfied, you can opt for theProduct replacement, receive credit for a future purchase or that we apply the reimbursement of the product valuethrough the method used to make the purchase in the next 5 calendar days.

To make claims please contact us first by phone (for greater agility) and if necessary send or deliver the products in any of our branches listed on our website in the published working hours. The cases are reviewedThe same day and is given promptly.